We are currently recruiting for a temporary Office Support Specialist to assist Customer Service / Client Services team in Frederick, MD or Stamford, CT (hybrid schedule – in-office 3 days). This is a temp assignment for approx. 2 months (Feb 17th start date - end of April). The Office Support Assistant will be responsible for supporting the team, clients, assisting with service calls, emails and administrative work while delivering prompt, accurate and exceptional service in the Financial Services Industry. Standard business hours Mon – Fri = 37-40 hours per week. Pay rate: $20.00 - $23.00 hourly.
Responsibilities:
- Monitor mail/task activity daily handling of documents.
- Research and respond to inquiries in a timely manner.
- Respond to written inquiries in an efficient and professional manner.
- Research inquiries and provide support.
- Responsible for processing reports and assisting with administrative tasks to address changes, stop and reissues of payments, direct deposit changes, tax withholding changes, beneficiary changes etc.
- Intake appropriate information from callers and determine which department to partner with.
- Provide year-end tax form information and support.
- Assist in updating procedure manuals, forms, correspondence templates and on-line help tools for all processes and functions.
Complete other projects and tasks as assigned by Manager.
Requirements:
- High School Diploma or equivalent work experience, college preferred
- 2+ years’ experience in a customer service/administrative related position
- Exceptional oral and written communication skills
- Proficiency in Microsoft Office product suite
- Ability to balance multiple priorities in a fast-paced environment and work independently
Local candidates only. Must be in a commutable range to Stamford, CT or Frederick, MD. No sponsorship. Must be a US citizen or permanent resident (green card holder) and able to start Feb 17th and commit through the end of April. To apply email resume to petrina@bellwetherstaffing.com